day 28..

today is hell.. cos of depa raya.. singapore is having a long weekend holiday... thus.. all our flights are over booked.. and some are even overbooked by 30 over pax.. my gosh.. where are we gonna put these pax..

and so today there was a lot of movement at the counter.. every one was moving to and fro the counter and the info to get seats for their pax.. and sometimes there can be more ppl crowding at the info rather than at the counter..

and the queue was non stop!! i sat at my counter at 5.50am.. all the way till 1 plus.. then the crowd start to subside.. a little.. no break for drinks or toilet or food.. first time so tired out by chk in..

first time also, that i come across situations like serious overbooking.. and now i know how to handle them better in future..

good job everyone.. tmr we shall fight the snowballing pax again!! fighting!